Terms of Service

About these terms

These terms apply when you use this website or book a call, session or programme with me, Karen Britter, trading as Karen Britter Therapies. I see clients at YOMA Therapies, 135 The Broadway, Thorpe Bay, Southend-on-Sea, Essex SS1 3EX, and online.

By booking, you agree to these terms, so please read them along with my privacy policy. If anything is unclear, just ask before you book.

The free discovery call

The free 15-minute discovery call is a chance to talk through what you’d like help with and ask any questions. It isn’t a therapy session, and there’s no obligation to book anything afterwards.

Booking and payment

• Sessions and programmes can be booked online through Calendly, or directly with me.
• Fees are shown on the practice information page and when you book. The fee that applies is the one shown when you book.
• Payment is due when you book online, or before your session if you book directly with me.
• Blocks of sessions and programmes need to be used within the time stated when you buy them — for example, a block of 6 sessions within 3 months of your first appointment. Unused sessions can’t be carried over after that unless we agree otherwise.

Cancelling or rearranging

Please give at least 24 hours’ notice to cancel or rearrange an appointment. Cancellations made after this time, or non-attendance, may be charged, and future appointments may be cancelled.

If I need to cancel, I’ll give you as much notice as I can and offer you another time, or a refund for that session.

Your right to cancel

When you book online or by phone, you have 14 days to change your mind and cancel for a full refund. If you ask for a session to take place within those 14 days, you’ll pay for any sessions you’ve already had.

For online courses, such as Ignite the Light, the 14-day right to cancel ends once you start accessing the course. None of this affects your other legal rights.

Online sessions

Online sessions take place on Zoom. Please join from somewhere private and quiet, with a reliable internet connection. Sessions must not be recorded unless we’ve both agreed to it. If a session can’t go ahead because of a problem on my side, we’ll rearrange it at no extra cost.

Your health and therapy

• Hypnotherapy, BWRT®, EFT and the other techniques I use are complementary therapies. They don’t replace medical advice, diagnosis or treatment, and I don’t diagnose medical conditions.
• Please tell me about any physical or mental health conditions, and any medication you take, before we start. Keep taking prescribed medication, and don’t change it without speaking to your GP.
• If you’d like help with pain, please see your GP first, so that any medical cause can be found and treated.
• No therapy works for every person or every issue, so I can’t guarantee results. We’ll decide together whether to go ahead, and if therapy isn’t progressing as expected, I may recommend another practitioner.

Children and young people

I work with children and young people under 18 with the consent of a parent or guardian, who will be asked for their contact details and may need to attend sessions.

Confidentiality

All sessions are professional and confidential. I will only speak to your GP, consultant or another professional with your permission — the only exception being a genuine risk to your safety or someone else’s, or where the law requires it.

Using this website

• The articles, videos and other content on this website are general information, not advice about your situation.
• Success stories are real clients’ own experiences. Everyone is different, and your results may not be the same.
• The words, images and videos on this website belong to Karen Britter Therapies unless stated otherwise. You’re welcome to share links, but please don’t copy content without permission.
• This website links to other websites, such as Calendly and YouTube. I’m not responsible for their content or how they handle your information.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law. Otherwise, I’m not responsible for losses that weren’t foreseeable when you booked, or for business losses, and my liability is limited to the fees you paid for the service concerned.

I’m fully insured, with public and personal liability cover.

Complaints

If you’re unhappy with any part of my service, please tell me so I can put it right. Contact me by email or phone, and I’ll reply within 14 days.

Changes and the law

I may update these terms from time to time; the version on this page when you book applies to that booking. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

If you have any questions about these terms, please get in touch:

• Karen Britter Therapies
• YOMA Therapies, 135 The Broadway, Thorpe Bay, Southend-on-Sea, Essex SS1 3EX
• Email: karen.britter@gmail.com
• Phone: 07941 349743